• We will always communicate with you in advance before we implement any of these listed actions on your account, If you feel there has been an error or have any questions, please feel free to contact us.
  • An alert will always be sent to you 3 days before any actions are implemented on your account, specifically at 7am on Wednesdays.
  • A post implementation email will be sent immediately following implementation of actions at 9am on Saturdays.
  • Late fulfilment alert and post implementation emails will be sent everyday at 6am and 11pm respectively following implementation.

  • Late fulfillment


    Returns Charge

    Product Quality

    Drop-Off QC Failure