VIBES Details

We will always communicate with you in advance before we implement any of these listed actions on your account, If you feel there has been an error or have any questions, please feel free to contact us.

An alert will always be sent to you 3 days before any actions are implemented on your account, specifically at 7am on Wednesdays.

A post implementation email will be sent immediately following implementation of actions at 9am on Saturdays.

Late fulfilment alert and post implementation emails will be sent everyday at 6am and 11pm respectively following implementation.

Late fulfillment

Availabilty

Order Regulation_

There will be order regulations set to stores with high cancellation rates.

Cancellation Rate	Daily Order Regulation	Pending to Shipped Regulation
< 2.5%	None	None
2.5% - 5.0%	75%* Shipped	4 * Order Regulation
5.0% - 10.0%	50%* Shipped	2 * Order Regulation
>10.0%	2	4

*We will periodically review and amend these regulations to better protect you.
Exemptions: Vendors on Jumia Express.

Out of Stock/Late Fulfillment Charge_

There will be a debit charge the following week for every out-of-stock cancelled item or item not set to ready-to-ship within 24 hours over a week period.

Item	Charge	Cap
Out-of-stock canceled	2x commission	N2500 per item
Ready-to-ship > 24 hours	1x commission	N2500 per item

Exemptions:New Vendors(First 30 days).

Returns Charge

Returns charge_

There will be a returns charge the following week for every item marked as returned in Seller Center (due to quality) within a week period.

Return reason	Charge	Definition	Example
Wrong item	N1,500	Fulfilled an item different from what was ordered.	If a customer returns an item because the item does not physically match what was ordered. This applies to wrong color, shape, technical characteristics, brand, swapped invoices.
Defective item	N10,000	Fulfilled items not working in line with specifications, items missing parts, broken seals or stains.	If a customer returns an item because the item is damaged, incomplete, not functional or not usable. e.g. missing item or parts, damaged or broken item/package, stains, stitch defects, misplaced or broken seals, items that do not power on.
Used/Refurbished item	N50,000	Fulfilled item(s) that have been previously used.	If a customer returns an item becausee it is not new e.g. item looks used/has been used or is refurbished.

Exemptions:No exemptions.

Permanent delisting of account_

Jumia reserves the right to permanently delist accounts on any occurrence of returned item due to quality ( wrong, defective, used, refurbished).

Exemptions: No exemptions.

Product Quality

Sales Regulation on bad quality products_

Products will be regulated the following week based on their rejection rate and the number of customers who rejected the product within a month.

Products will be regulated two weeks later based on their return rate and the number of customers who returned the product within a week period.

Type	Rejection Rate*	Return Rate
GM	>3%	>2%
Fashion	>6%	>4%

*We will periodically review and amend these rates for select products to better protect you.
Exemptions: No exemptions.

Deactivation of bad quality products_

Products that have had repeated sales regulations will be delisted after the fourth occurrence of such regulations.

Exemptions: No exemptions.

Drop-Off QC Failure

Drop Off QC Failure Charge_

There will be a drop-off QC failure charge for every item that fails QC at the hub/warehouse due to quality (defective, wrong, used or refurbished)

QC failure reason	Charge	Definition	Example
Wrong item	N10,000	Fulfilled an item different from what was ordered	If an item is rejected at the drop off point because it does not physically match what was ordered. This applies to wrong color, shape, technical characteristics, brand, swapped invoices.
Defective item	N10,000	Fulfilled items not working in line with specifications, items missing parts, broken seals or stains.	If an item is rejected at the drop off point because it is damaged, incomplete, not functional or not usable. e.g. missing item or parts, damaged or broken item/package, stains, stitch defects, misplaced or broken seals, items that do not power on.
Used/Refurbished item	N50,000	Fulfilled item(s) that have been previously used	If an item is rejected at the drop off point because it is not new e.g. item looks used/has been used or is refurbished.

Exemptions: No exemptions.

Permanent delisting of account_

Jumia reserves the right to permanently delist accounts on any occurrence of a drop-off QC failed item (wrong, defective, used, refurbished).

Exemptions: No exemptions.