Packaging Guidelines
The packaging quality is the first thing your customer will notice, and it has to give to your customer the right feelings.
INTRODUCTION
Please keep in mind that as mentioned in the Jumia contract, we will conduct tests and audits of the packaging practices of each order and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.
If your packages are not following the guidelines, the items can be repackaged by Jumia, but you will be invoiced, or the package will be returned to you.
If the orders you send to Jumia are not following the packaging guidelines more than 2 (two) times in one month, you might be charged a penalty.
Fashion Items
Reduce your quality check failures, customer rejections & returns, and improve your Seller Score thanks to the following guidelines.
General Merchandise Items
Reduce your quality check failures, customer rejections & returns, and improve your Seller Score thanks to the following guidelines.
Health & Beauty Items
Reduce your quality check failures, customer rejections & returns, and improve your Seller Score thanks to the following guidelines.
Order Management
How to efficiently fullfil your orders. Learn how to do with our dedicated tutorial.
Order Packaging
The way to request your packaging material. Learn how to do with our dedicated tutorial.
Track Your Order Deliveries
Keep a full visibility on all your items at any time. Learn how to do with our dedicated tutorial.