Smart Quality Control

SMART QC helps to improve vendor delivery success rate.

SMART QC helps to reduce drop-off wait time at the hubs.

SMART QC helps to ensure great customer experience which would in return result in good reviews and more sales.

SMART QC helps to improve vendor online reputation (seller score).

Smart Quality Control criteria:

	Any new product created will be Quality Checked for the next 30 days. (does not depend on vendor age so both old and new vendors)..
	Any product with at least ONE quality return will be Quality-Checked for the next 90 days. i.e. item returned because it is: wrong i.e. item does not physically match what was ordered. defective i.e. item physically matches what was ordered but package/item is damaged or incomplete or not functional/not usable. used/refurbished. counterfeit. NB: Kindly note that all affected product would be delisted except the verified products, and all product would be under consistent check.
	Any product with a high overall return or rejection rate will be Quality-Checked for the next 90 days..
	Any vendor with a high-quality return or rejection rate will be Quality-Checked for the next 90 days.

Jumia will charge a quality control failure fee for every rejected item at the drop-off hub or warehouse due to quality (wrong, defective, used, refurbished, counterfeit ).

QC failure reason	Charge	Definition	Example
Wrong item	N10,000	Fulfilled an item different from what was ordered	If an item is rejected at the drop off point because it does not physically match what was ordered. This applies to wrong color, shape, technical characteristics, brand, swapped invoices.
Defective item	N10,000	Fulfilled items not working in line with specifications, items missing parts, broken seals or stains.	If an item is rejected at the drop off point because it is damaged, incomplete, not functional or not usable. e.g. missing item or parts, damaged or broken item/package, stains, stitch defects, misplaced or broken seals, items that do not power on.
Used/Refurbished item	N50,000	Fulfilled item(s) that have been previously used	If an item is rejected at the drop off point because it is not new e.g. item looks used/has been used or is refurbished.

Jumia reserves the right to permanently delist accounts on any occurrence of returned item due to quality ( wrong, defective, used, refurbished).

Exemptions: No exemptions.