Dear Vendor,

Jumia’s reputation is only as good as that of our vendors and should any listed product breach the trust of our customers, it poses a huge risk to the entire marketplace.
This is why we have decided to share with you some of the items that have been restricted from the Jumia platform.

Going forward, there will be a Penalty for counterfeit/fake products and the following actions will be undertaken;

·  Any product identified to be a counterfeit will be deactivated and a penalty of 30,000/= charged to the offending shop for every lodged complaint by customers that is proven to be true.

·  The penalty charge will be deducted from your next payout.

·    Jumia will be fully transparent to legal authorities investigating cases of alleged breach of trademarks on the platform.

Let’s help you build the most trustworthy business possible on Jumia.

We are always happy to serve you!

Contact us today!